Hardware

• Desktop/laptop diagnostics and repair
• Component-level troubleshooting
• Mac and Windows platforms
• Firmware reinstalls for Android and iOS mobile devices

Software & OS

• Windows and macOS troubleshooting
• OS reinstalls, advanced Windows OS / boot repair, driver and registry issues
• Application-level support and diagnostics
• Data recovery (level 2)
• Malware removal
• Windows CLI: system repair, disk management, networking
• Bitlocker and Windows account recovery

Networking

• Basic network troubleshooting
• Router/switch configuration fundamentals

Systems & Virtualisation

• Virtualisation (Proxmox, LXC)
• ZFS storage management
• Docker (containerised services)

Tools

• R-Studio
• ddrescue
• Hexnode MDM
• Microsoft Sysinternals Suite
• Windows boot repair and diagnostic tools (incl. DISM, SFC, chkdsk)

completed

Issued September 2025

in progress

CompTIA Security+ — in progress